ElevenLabs Unveils Agent Transfer Feature to Share Data Between AI Agents

Elevenlabs on Monday introduced a new venture-centered feature, which would allow artificial intelligence (AI) agents to communicate with each other. Dubbed agent transfer, feature moves a conversation from one agent to another when specific conditions are met. The first agent also shares the previous conversation data with the onboarding agent so that it can help refer to the information and pursue the conversation. The AI ​​audio-centric company says that this facility will allow businesses to create parallel AI agents with various experts.

Elevenlabs introduces a new agent facility

In a post on X (formerly known as Twitter), the AI ​​firm announced the release of the new agentic feature. The agent transfer is part of the conversion AI and allows two AI agents to interact and share the conversation. It is currently available for enterprises, but the company has not mentioned whether the capacity will be separate or part of the existing schemes. Elevenlabs has also expanded how developers can set this ability through connivance AI in a support page.

Since businesses rapidly adopt AI agents in their internal and external workflows, data needs to be avoided, so that the information is not limited to a commercial function while the information is unavailable for the rest. While separate AI giants are coming with different solutions to create centralized data hub, Elevenlabs is trying to get agents to talk to each other to share data.

How it will work is interesting. Imagine that the first AI agent is having a conversation that leads to an increase or a scenario where its knowledge base is not able to help the human user any assistance. Typically, AI agents interact to a human agent who then takes forward the conversation, or they file a request or complaint to the human agent to review later.

With agent transfer, the AI ​​agent will be able to transfer the interaction to another agent, which may have knowledge to help the user better. The first chatbot conversation will also move history, allowing the onboarding agent to get complete reference to the conversation so far.

A major area where such a system will benefit businesses is the customer aid department. Enterprises can create special AI agents capable of handling general questions, technical questions, complaints and so on. By running these AI systems in parallel, the company can adapt more, the company claimed.